AD360 – 8-Hour Training Agenda

Introduction – Overview of IAM and AD360 Introduction to the AD360 suite as an integrated IAM platform for digital identity management, with focus on centralization, automation, security, and governance across Active Directory, Azure Entra ID, and Microsoft 365. Overview of fundamental IAM concepts, principles, challenges, and opportunities, and the strategic role AD360 plays in this context.

Module 1 – AD360 Architecture and Installation AD360 components, hardware and software prerequisites, deployment models, standard and custom installations, domain discovery, and first access to the console.

Module 2 – ADManager Plus Operational identity management, advanced provisioning templates, user lifecycle automation, RBAC delegations, and approval workflows with SLA and escalation. Governance aspects of ADManager Plus, with practical examples on control policies, permission management, and activity monitoring for best practices and regulatory compliance.

Module 3 – ADSelfService Plus Self-service password reset and account unlock, helpdesk ticket reduction, advanced password policies, and MFA with conditional access. ADSelfService Plus as an IdP (SSO & VPN protection); user experience for password change/reset scenarios and endpoint access (RDP) protection.

Module 4 – ADAudit Plus Security and compliance auditing, advanced policy configuration, main reports, security alerts, and SIEM integration.

Module 5 – RecoveryManager Plus Granular backup and restore of Active Directory and Microsoft 365, integration into business continuity and disaster recovery plans.

Module 6 – M365 Manager Plus Centralized management, advanced reporting, auditing, monitoring, and content search for Microsoft 365.

Module 7 – SharePoint Manager Plus SharePoint reporting and auditing, permission management, alerts, and a focus on migration features.

Module 8 – Exchange Reporter Plus Mailbox analysis, Exchange permission auditing, monitoring, and support for compliance and eDiscovery. Content search and migration features (from on-prem to cloud).

Module 9 – ITSM and HRMS Integration with ADManager Plus End-to-end integration of ADManager Plus with ITSM and HRMS platforms as the operational backbone of identity lifecycle:

• ITSM side (ServiceDesk Plus and other ITSM tools): from ticket to automated action, approved workflows, error reduction, ticket-driven provisioning/deprovisioning, and business value of the ITSM–IAM bridge.
• HRMS side (Workday, SAP SuccessFactors, BambooHR, Zoho People, etc.): HR-driven Joiner-Mover-Leaver (JML) automation, attribute synchronization, role-based provisioning triggered by HR events, and reconciliation between the HR system of record and AD/Entra ID.
• Reference architectures, common connectors, and live walkthrough of an HR event → ITSM ticket → AD360 automated action chain.

Module 10 – Governance, Risk & Compliance (GRC) How AD360 underpins a GRC program for identity:

• Governance: access certification and recertification campaigns, separation of duties (SoD), least-privilege enforcement, ownership of groups and privileged accounts.
• Risk: identity risk indicators, stale and orphaned accounts, privilege creep, shadow admins, risky sign-ins from Entra ID, and remediation workflows.
• Compliance: mapping AD360 reporting and controls to frameworks such as ISO 27001, NIST, GDPR, HIPAA, SOX, PCI-DSS, and NIS2, with audit-ready evidence collection.
• Integrated GRC scenario combining ADManager Plus, ADAudit Plus, and ADSelfService Plus to demonstrate a closed control loop.

Wrap-up and Q&A Architectural recap, integrated end-to-end scenario (HRMS → ITSM → AD360 → audit & GRC reporting), and open Q&A.